Job Description
Urgent Hiring: Night Shift Customer Service Representative
Are you looking for a high-impact role with immediate availability? Apex Logistics Solutions is currently seeking dedicated professionals to join our elite Night Shift team in El Paso, TX. We offer a dynamic work environment, competitive pay, and comprehensive benefits for full-time employees.
In this pivotal role, you will be the voice of our brand, supporting our clients during critical hours. If you are a problem-solver who thrives in a fast-paced setting and wants to advance your career, we want to hear from you today.
Responsibilities
- Manage high-volume incoming calls and emails from clients with professionalism and empathy.
- Resolve complex customer inquiries and troubleshoot technical issues efficiently.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with the day-shift operations team to ensure seamless service continuity.
- Identify and escalate potential product or process improvements to management.
- Maintain a 100% compliance record regarding company policies and safety protocols.
Qualifications
- High School Diploma or GED required.
- Must be available to work the night shift (10:00 PM - 6:00 AM) on a rotating schedule.
- Excellent verbal and written communication skills in English.
- Proficiency with computers, Microsoft Office Suite, and CRM software.
- Ability to work independently while maintaining a high level of accuracy.
- Previous customer service experience is preferred.
- Bilingual (English/Spanish) is a significant plus for this location.