Job Description
Are you a tech-savvy problem solver looking for a role you can start tomorrow? Coastal Tech Solutions is seeking a dedicated and proactive IT Support Specialist to join our dynamic team in Virginia Beach. We are committed to delivering top-tier technical services and are looking for someone ready to hit the ground running immediately.
As part of our growing IT department, you will be the first point of contact for technical issues, ensuring our team operates efficiently and securely. If you are passionate about technology and want to make an impact from day one, we want to hear from you.
Responsibilities
- Provide Tier 1 & 2 technical support to employees via phone, email, and in-person, resolving hardware, software, and network issues efficiently.
- Manage and maintain the IT infrastructure, including troubleshooting workstations, printers, and peripheral devices.
- Install, configure, and update software applications and operating systems across the organization.
- Monitor system performance and security alerts, responding promptly to incidents to minimize downtime.
- Assist with network administration tasks, such as VLAN configuration, Wi-Fi setup, and firewall management.
- Document all technical issues and resolutions in the helpdesk ticketing system to maintain a knowledge base.
- Conduct regular training sessions for staff on new technologies and security best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, OR equivalent professional experience.
- CompTIA A+ Certification or similar technical certification is highly preferred.
- Proven experience in a Help Desk or IT Support role (1-3 years minimum).
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting methodologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.