Job Description
Join NexusTech Solutions immediately and become part of our dynamic team in San Jose! We're seeking a highly motivated Tech Support Specialist to resolve critical technical challenges for our enterprise clients. This urgent contract position offers rapid onboarding and the chance to make an immediate impact in a fast-paced tech environment. If you're ready to start tomorrow and excel in troubleshooting complex systems, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse enterprise systems
- Provide remote and on-site technical support to high-profile clients
- Document incident reports and maintain knowledge base articles
- Collaborate with engineering teams to escalate critical infrastructure problems
- Conduct system health checks and preventive maintenance
- Maintain security protocols for client data and access controls
- Train end-users on new software implementations
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Proficiency with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits