Job Description
Join our dynamic Austin team immediately! InnovateTech Solutions is urgently hiring a Tech Support Specialist to deliver exceptional customer service and technical expertise. This urgent opening requires immediate availability to resolve complex IT issues across our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your skills make an immediate impact. Apply today to start your career with us tomorrow!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems with minimal supervision
- Document all troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to implement IT infrastructure upgrades
- Train end-users on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in fast-paced environments
- Expertise in Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong troubleshooting skills for both hardware and software issues
- CompTIA Network+ or equivalent certification required
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license and reliable transportation