Job Description
Start Your Career Tomorrow!
Horizon Support Group is currently seeking motivated Customer Service Representatives to join our dynamic team in Nashville, TN. We are expanding our operations to include talent from Georgia and are offering immediate openings for candidates with no prior experience required. If you are looking for a job that starts today, this is the perfect opportunity for you.
We provide comprehensive training, a supportive work environment, and the flexibility to work from home. Join a company that values growth and rewards hard work.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on resolution.
- Demonstrate patience and empathy while assisting customers with their questions regarding products and services.
- Log all customer interactions and account details accurately into our CRM system.
- Collaborate with the technical support team to escalate and resolve complex issues.
- Maintain a high level of professionalism and adhere to company call scripts and policies.
- Identify opportunities to upsell or cross-sell relevant products to enhance customer satisfaction.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting.
- Must be available to start immediately (Start Tomorrow).