Job Description
Join our dynamic team as an Entry-Level Customer Specialist and kickstart your career in the heart of NYC! Urban Growth Partners is urgently hiring motivated individuals for immediate full-time roles. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in our Manhattan office. If you're ready to launch your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing product and service training
- Contribute to team goals through proactive problem-solving
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Valid authorization to work in the United States