Job Description
Join our dynamic team in Jacksonville, FL and kickstart your career with no prior experience needed! We're seeking motivated individuals to join our customer service department immediately. This is your chance to gain valuable skills in a supportive environment while serving our growing client base. We offer comprehensive training, flexible scheduling, and a clear path for advancement. If you're ready to work hard, learn quickly, and contribute to a winning team, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders and resolve billing discrepancies efficiently
- Document all interactions in our CRM system with accuracy
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies while maintaining a positive brand image
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Basic computer proficiency with ability to learn new software
- Reliable internet connection for remote work components
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening