Job Description
Are you looking for an Immediate Hire opportunity with Daily Pay options in the vibrant city of Chicago? Apex Tech Solutions is seeking a dedicated Tech Support Specialist to join our growing team on a Direct Hire basis. We offer a dynamic work environment where your skills in troubleshooting and customer service are valued.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly pay with performance bonuses.
- Comprehensive benefits package including health, dental, and vision insurance.
- Professional development and career growth opportunities.
We are looking for a proactive problem solver who thrives in a fast-paced office setting.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in the ticketing system, ensuring timely resolution and customer satisfaction.
- Collaborate with the IT team to implement system improvements, security patches, and updates.
- Conduct training sessions for new employees regarding company policies and software usage.
- Maintain accurate documentation of technical procedures and troubleshooting guides.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Proven experience (1-3 years) in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems (10/11) and common office software (Microsoft Office 365).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings or weekends as needed.
- Strong customer service orientation with a focus on empathy and efficiency.