Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional client experiences in our fast-paced Denver office. This temporary role offers immediate start date, competitive compensation, and potential for long-term opportunities. Perfect for those seeking quick employment in Colorado's thriving tech sector!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Utilize CRM tools to document cases and maintain accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Process orders, returns, and account modifications efficiently
- Identify trends in customer feedback for process improvement
- Maintain 95%+ customer satisfaction score
- Participate in daily team huddles and training sessions
Qualifications
- Minimum 2 years customer support experience
- Proficiency with Zendesk/Salesforce or similar platforms
- Excellent verbal/written communication skills
- Ability to work flexible hours (including weekends)
- Strong problem-solving and multitasking abilities
- Experience in SaaS or tech industry preferred
- High-speed internet access for remote work components
- Background check required