Job Description
Join our dynamic team at Miami Coastal Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Miami headquarters. This full-time role offers competitive compensation, comprehensive benefits, and immediate start date. If you thrive in customer-centric environments and possess strong communication skills, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify opportunities for process improvements and upselling
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends