Job Description
Exciting opportunity for motivated individuals to join our dynamic team immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences to our clients. This is a full-time temporary position with potential for long-term placement. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Louisville.
What We Offer:
- Immediate start date
- Competitive hourly wage ($18-$22)
- Comprehensive onboarding and training
- Health benefits after 60 days
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently and empathetically
- Process orders and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet performance metrics including response times and satisfaction scores
- Utilize CRM software to track interactions and resolutions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Louisville location