Job Description
Join our award-winning team at Coastal Solutions Group in Long Beach, CA! We're seeking passionate individuals to fill immediate full-time positions in our customer service department. This is your chance to launch your career with a company that values growth, innovation, and work-life balance. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Our ideal candidates thrive in dynamic settings and are committed to delivering exceptional customer experiences. If you're ready to start immediately and make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and transactions accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Meet/exceed performance metrics for quality and speed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities