Job Description
Join our dynamic team at Coastal Solutions Group as we expand our Long Beach operations! We're seeking enthusiastic individuals for immediate full-time Customer Service Specialist positions. No experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and a vibrant workplace culture. Start your career journey today in one of California's most coastal cities!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders and transactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service delivery
- Document interactions and maintain detailed customer records
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (40+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation and punctuality
- Positive attitude with adaptability to changing priorities
- Must be available for flexible scheduling including weekends