Job Description
Join our dynamic team immediately! Sacramento Tech Solutions is seeking a motivated Customer Service Specialist to join our growing team in Sacramento. This is a direct-hire position offering competitive compensation and immediate start. We're looking for passionate individuals who excel in client interactions and thrive in a fast-paced environment. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities for process improvements
- Contribute to team training initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work occasional evenings/weekends
- Positive attitude and team player mentality
- Valid California driver's license (for occasional off-site duties)