Job Description
Join Nashville's fastest-growing startup and start your career tomorrow! We're seeking motivated Customer Service Specialists to join our dynamic team. Enjoy a modern downtown workspace, competitive benefits, and the opportunity to make an immediate impact. No experience necessary – we provide comprehensive training. Perfect for career changers or recent graduates seeking rapid growth in a supportive environment.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical team to escalate complex cases
- Maintain 95% customer satisfaction rating
- Participate in weekly process improvement workshops
- Support seasonal peak demand during business hours
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexible schedule availability (weekends as needed)
- Reliable transportation to downtown Nashville
- Passion for helping others succeed