Job Description
Join our dynamic team in the heart of San Jose's tech hub! We're seeking passionate individuals for immediate full-time customer service roles. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for local candidates ready to start immediately – no delays, just opportunity!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics including resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Local San Jose residency required