Job Description
Immediate opportunity for dynamic professionals in Baltimore! GlobalConnect Solutions is seeking passionate Customer Service Specialists to join our growing team. This direct-hire position offers competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today and start your career journey immediately!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using ticketing systems and CRM platforms
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities and contribute to revenue growth
- Adhere to SLAs and maintain high customer satisfaction scores
- Participate in ongoing product and service training
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; bachelor's degree preferred
- Valid driver's license and reliable transportation