Job Description
Join Our Philadelphia Team Immediately! UrbanTech Solutions is seeking dynamic Customer Service Specialists to join our growing team in Philadelphia. If you're ready to launch your career with immediate start and competitive pay, apply today! We offer comprehensive benefits, flexible scheduling, and a supportive work environment.
As a key member of our customer experience team, you'll be the first point of contact for our clients, delivering exceptional service while resolving inquiries efficiently. No prior experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing training programs
- Support seasonal customer surges during peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced environments
- Customer-centric mindset and problem-solving aptitude
- Reliable transportation to downtown Philadelphia
- Flexible availability including evenings/weekends
- Positive attitude with eagerness to learn