Job Description
Join our dynamic team in Oakland immediately! We're seeking a motivated Customer Service Specialist to join our growing tech company. This is a rare opportunity to start your career without delay in a supportive, fast-paced environment.
At Oakland Tech Solutions, we pride ourselves on innovation and employee growth. As a key member of our customer experience team, you'll be the face of our brand, delivering exceptional support while developing valuable skills in communication and problem-solving. Enjoy competitive pay, comprehensive benefits, and the chance to make an immediate impact.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders with 95% accuracy
- Document interactions in CRM system while maintaining strict data confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance targets for response times and resolution rates
- Contribute to continuous improvement of customer workflows
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree a plus
- Immediate availability to start work