Job Description
Join our dynamic team in the heart of Nashville! We're seeking a passionate Customer Service Specialist to start immediately. This is your chance to make an impact while growing your career in a fast-paced environment. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions using CRM software
- Collaborate with cross-functional teams to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including evenings/weekends