Job Description
Join our dynamic team at Nexus Solutions Group and start your career immediately! We're seeking passionate Customer Service Specialists to join our Jacksonville headquarters. Enjoy a competitive hourly rate, comprehensive benefits package, and a supportive work environment where your contributions are valued from day one. If you're a people person ready to make an impact, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex escalations
- Meet and exceed key performance metrics including response times and resolution rates
- Continuously improve processes through customer feedback analysis
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available for immediate start and flexible scheduling