Job Description
Join our dynamic team immediately! Detroit Metro Solutions is seeking a motivated Customer Service Specialist to join our growing Detroit headquarters. This is a rare opportunity to start your career without delay in a fast-paced, supportive environment.
We're looking for energetic professionals who thrive in customer-facing roles and want to make an immediate impact. Our company offers competitive compensation, comprehensive benefits, and a clear path for advancement. If you're ready to hit the ground running and grow with us, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience and propose solutions
- Adhere to company policies and regulatory compliance standards
- Complete daily performance metrics and reporting tasks
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Strong communication skills and ability to multitask effectively
- Positive attitude with problem-solving aptitude
- Ability to work flexible hours including weekends if needed
- Valid driver's license and reliable transportation