Job Description
Join our dynamic team at BostonTech Solutions and start immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional support experiences. This is your opportunity to launch your career in a fast-paced tech environment with competitive compensation and growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during client interactions
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
- Support team during peak demand periods
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexibility to work rotating weekends