Job Description
Join our dynamic team immediately! Coastal Solutions Group is urgently hiring motivated Customer Service Specialists to support our growing client base in Virginia Beach. This is your chance to launch your career with a forward-thinking company offering competitive pay and rapid advancement opportunities.
Why Apply Now?
- Start immediately – no waiting period
- Comprehensive training provided
- Health benefits eligible after 30 days
- Modern, collaborative work environment
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using Salesforce CRM
- Collaborate with technical support teams for complex cases
- Meet daily performance metrics (response time, resolution rate)
- Identify upsell opportunities during customer interactions
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Flexible schedule availability (including weekends)
- Valid driver's license (client site visits required)