Job Description
URGENT HIRING: Start Immediately in Columbus, OH! We're seeking motivated individuals to join our dynamic client team as Customer Service Specialists. This is a rare opportunity to secure a stable position with competitive benefits and growth potential. No experience necessary – we provide comprehensive training!
Our client is a leading retail distribution center experiencing rapid expansion, requiring immediate onboarding of 10+ new team members. Enjoy a fast-paced environment where your contributions directly impact customer satisfaction and operational excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, shipping, and product issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-departmental teams to resolve complex cases
- Meet daily performance metrics for call volume and resolution time
- Identify upsell opportunities and promote new services
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency with MS Office Suite
- Customer service experience a plus but not required
- Passion for helping others and positive attitude
- Ability to pass background check and drug screening