Job Description
Join Capital Connect Solutions for an exciting immediate hire opportunity with weekly pay in the heart of Washington DC! We're seeking a dynamic Customer Service Specialist to support our growing client portfolio. This contract position offers rapid onboarding, competitive compensation, and the chance to make an immediate impact in a fast-paced environment.
Our ideal candidate thrives in customer-facing roles and possesses exceptional communication skills. With weekly pay and no waiting period, this is your chance to secure income quickly while gaining valuable experience in a professional setting. Apply today and start your new career journey within days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with efficiency and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet and exceed daily performance metrics (CSAT, FCR)
- Document cases and processes for continuous improvement
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Clear verbal and written communication skills
- Must pass background check and drug screening
- Immediate availability to start