Job Description
Join our dynamic team at Tampa Bay Solutions Inc. as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base in the Tampa Bay area. This is your opportunity to launch your career with a forward-thinking company offering competitive pay, flexible scheduling, and rapid onboarding. Start earning this week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed customer satisfaction metrics
- Participate in ongoing product training sessions
- Support weekend/holiday shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Available for immediate start (within 48 hours)
- Fluency in English (Spanish bilingual a plus)