Job Description
Join our dynamic team immediately at Louisville Tech Solutions! We're seeking a motivated Customer Service Specialist to deliver exceptional support and drive client satisfaction. This urgent opening offers a chance to make an immediate impact in a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture focused on professional growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Identify opportunities to improve customer experience
- Meet daily performance metrics for response time and resolution
Qualifications
- 1+ years of customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment
- High school diploma or equivalent (college preferred)
- Strong typing speed (40+ WPM)
- Available for immediate start