Job Description
Urgent Hiring Opportunity in Indianapolis! We're seeking a dynamic Customer Service Specialist to join our team immediately. This is a high-impact role where you'll be the first point of contact for our valued clients, delivering exceptional service while resolving inquiries efficiently. If you're a proactive communicator ready to make an immediate impact, apply now!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex billing and technical issues with empathy and precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed case notes in CRM systems with 99% accuracy
- Identify process improvement opportunities and implement solutions
- Train new hires on customer service protocols and best practices
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask effectively under tight deadlines
- Strong written and verbal communication skills
- Associate's degree or equivalent certification preferred