Job Description
Join our dynamic team at Coastal Connect Solutions and launch your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Virginia Beach headquarters. No experience required – we provide comprehensive training and career growth opportunities. Enjoy our modern workspace, competitive benefits package, and the chance to make a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions using CRM software
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in weekly product knowledge sessions
- Support special projects during peak seasons
Qualifications
- High school diploma or equivalent
- Exceptional verbal and written communication skills
- Ability to type 35+ WPM
- Strong problem-solving aptitude
- Proficiency with Microsoft Office Suite
- Customer service or call center experience preferred
- Flexibility to work weekends/holidays
- Valid Virginia driver's license (for occasional off-site duties)