Job Description
Join NexusTech Solutions' dynamic support team in the heart of Silicon Valley! We're seeking a passionate Customer Service Specialist to immediately support our growing client base. This is your opportunity to launch your career in tech with comprehensive training and competitive benefits. Work in our modern downtown San Jose office alongside industry experts while making tangible impact on customer experiences. Position starts within 48 hours of acceptance!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for B2B SaaS clients
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document all interactions in Salesforce with precision and detail
- Collaborate with engineering teams to escalate complex technical challenges
- Maintain 95%+ customer satisfaction through proactive communication
- Contribute to knowledge base improvements and training materials
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to diagnose technical issues methodically
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; college degree preferred
- Available for on-site training in San Jose (no remote option)