Job Description
Join our dynamic team in Nashville and start immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This urgent opening offers a competitive salary, comprehensive benefits, and the opportunity to make an immediate impact. Perfect for candidates seeking a stable career with rapid onboarding and growth potential.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with sales team to upsell products/services
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient with Zendesk/Salesforce platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (degree preferred)
- Pass background/drug screening
- Authorized to work in US immediately