Job Description
Immediate opportunity in Mesa, AZ! Join our dynamic team as a Customer Service Specialist and start working within 48 hours. We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Mesa.
At Mesa Connect Solutions, we value professionalism, teamwork, and innovation. As a key member of our customer experience team, you'll play a vital role in building lasting relationships and driving our mission forward.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and technical support escalations
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training sessions on new products
- Identify process improvements and contribute to team meetings
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication skills (written/verbal)
- Ability to multitask in fast-paced setting
- High school diploma or equivalent required
- Bilingual English/Spanish preferred
- Flexible schedule including weekend availability
- Pass background check and drug screening