Job Description
Join our dynamic team immediately! Indianapolis Solutions Group is hiring passionate Customer Service Specialists to start right away. This is your opportunity to launch your career with a rapidly growing company offering competitive pay, comprehensive benefits, and a supportive work environment.
We're seeking energetic individuals who thrive in fast-paced settings to deliver exceptional customer experiences. No experience necessary – we provide full training! Enjoy flexible scheduling, career advancement opportunities, and a culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product concerns efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills (written & verbal)
- Basic computer proficiency with ability to learn new systems
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently and in team environments
- Reliable internet connection for remote work option
- Previous customer service experience preferred but not required