Job Description
Join Atlanta's fastest-growing customer service team! We're seeking motivated professionals to fill immediate full-time positions at our downtown headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real impact. Perfect for career changers and experienced professionals alike – apply today and start your new career tomorrow!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and account issues with 95% first-contact resolution
- Document interactions in Salesforce CRM with precision
- Collaborate with tech teams to resolve complex technical escalations
- Meet weekly performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma; associate degree preferred
- Availability for rotating weekend shifts
- Positive attitude with problem-solving mindset