Job Description
Join our dynamic team in Jacksonville for an immediate full-time Customer Service Specialist position. We're seeking energetic professionals to deliver exceptional client experiences while driving our rapid growth. Enjoy competitive pay, comprehensive benefits, and the opportunity to make an immediate impact in a fast-paced environment. Perfect for candidates ready to start within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent required
- Available for immediate start (48-hour notice)
- Flexibility to work rotating weekends