Job Description
Join our dynamic Denver team immediately! We're seeking a Customer Service Specialist to deliver exceptional support during our peak season. This urgent opening offers competitive pay, comprehensive training, and the opportunity to launch your career in a fast-paced environment. Perfect for candidates ready to start within 48 hours!
What We Offer:
- Immediate start date (48-hour onboarding)
- Comprehensive paid training
- Performance-based bonuses
- Health benefits after 90 days
- Flexible schedule options
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical support issues with 95% first-contact resolution
- Update CRM systems with accurate customer interaction data
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction score through empathetic communication
- Process high-volume transactions during peak hours
- Participate in weekly performance improvement sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM systems
- Exceptional verbal/written communication skills
- Ability to type 45+ WPM with 98% accuracy
- Availability to work evenings/weekends (4 shifts/week)
- Valid US work authorization
- Pass background check and drug screening
- Experience with high-volume transaction processing