Job Description
Join Boston's top-rated customer service team immediately! We're seeking dynamic professionals to deliver exceptional support experiences during our peak season. This temporary role offers competitive pay, flexible scheduling, and potential for conversion to full-time roles.
As a key member of our client experience team, you'll resolve inquiries across multiple channels while representing a Fortune 500 brand. Our modern downtown office provides collaborative spaces and comprehensive training.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams for complex cases
- Maintain 95% customer satisfaction score
- Participate in daily team huddles and training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk or Salesforce platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Bilingual English/Spanish preferred