Job Description
Start your career immediately in Columbus, OH! GlobalTech Solutions is urgently hiring motivated Customer Service Specialists for our downtown headquarters. This is a temporary-to-perfect opportunity with competitive pay and full benefits package after conversion. No prior experience required – we provide comprehensive training!
Join our dynamic team where your contributions directly impact client satisfaction and company growth. Enjoy a modern workspace with flexible scheduling and performance-based incentives. Perfect for recent graduates or career changers seeking rapid entry into the tech support field.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and ticketing systems
- Maintain detailed customer interaction records in Salesforce
- Collaborate with technical escalation teams for complex problem-solving
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear professional demeanor
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office suite
- Customer service experience preferred but not mandatory
- Must pass background check and drug screening
- Available for immediate start (within 5 days of offer)