Job Description
Join our dynamic team immediately! Capitol Connect Solutions is seeking a highly motivated Customer Service Representative to deliver exceptional client experiences in the heart of Washington DC. This is a rare opportunity to start your career with a growing tech firm offering competitive benefits and rapid advancement paths. We're looking for passionate individuals who thrive in fast-paced environments and want to make an immediate impact.
Why join us? Comprehensive health benefits, paid training, flexible scheduling options, and a collaborative work culture. Our downtown DC location is easily accessible via Metro, with free parking for employees.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve client inquiries using CRM systems and proprietary software
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives
- Support special projects during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Valid DC driver's license (for occasional off-site meetings)
- Available for immediate start and flexible scheduling