Job Description
Immediate Hire Opportunity in San Jose! TechSolutions Inc. is seeking a dynamic Customer Service Representative to join our rapidly growing team. This is your chance to start a rewarding career without delays! We offer competitive pay, comprehensive benefits, and a collaborative work environment. If you're ready to hit the ground running and deliver exceptional customer experiences, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and ticketing systems
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Strong typing skills (50+ WPM preferred)