Job Description
Join our dynamic team at Louisville Tech Solutions and kickstart your career immediately! We're seeking passionate individuals to join our customer service department and deliver exceptional experiences to our clients. This is a direct-hire position with competitive compensation and comprehensive benefits. If you're a people person ready to make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic proficiency with CRM software
- Positive attitude and team-oriented mindset