Job Description
Join our dynamic team at Houston Tech Solutions Inc. and start your career immediately! We're seeking a motivated Customer Service Representative to join our expanding operations in the heart of Houston. This is a direct-hire opportunity with competitive compensation and comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, apply now to secure your position today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining satisfaction metrics
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and technical teams to address complex concerns
- Document interactions and report trends to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a BPO or tech environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting with strict SLAs
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends