Job Description
Join our dynamic team at Urban Solutions Group where we're hiring immediately for motivated Customer Service Representatives in Baltimore, MD. This is your chance to launch your career with a company that values growth and offers competitive compensation. We provide comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to achieve departmental goals
- Process orders and troubleshoot technical issues
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Proficient in Microsoft Office and CRM software
- Positive attitude and team player mentality