Job Description
Join our dynamic team at Capital Connect Solutions and make an immediate impact! We're seeking a highly motivated Customer Service Representative to support our prestigious clients in Washington DC. This urgent opening requires someone who can hit the ground running and deliver exceptional service from day one. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of the nation's capital.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries through phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years of customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- US citizenship or valid work authorization required
- Flexible availability including evenings/weekends