Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Representative! We're seeking energetic professionals to deliver exceptional support to our clients in San Diego. This is a fantastic opportunity to launch your career with a growing company offering competitive pay and flexible scheduling.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Valid California driver's license (for occasional field visits)