Job Description
Join our dynamic team at Houston Tech Solutions and start your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base. Enjoy competitive pay, flexible scheduling options, and a supportive work environment in the heart of Houston. No experience necessary—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores
- Process orders and manage customer accounts
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and customer-first mindset
- Reliable internet connection for remote work
- Availability to work flexible shifts (including weekends)
- Previous customer service experience preferred