Job Description
Join our dynamic team at Apex Solutions Group with immediate openings for Customer Service Representatives in Columbus, OH! We're seeking energetic professionals to deliver exceptional customer experiences while supporting our rapid growth. This is your opportunity to start within 48 hours with comprehensive training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and a fast-paced atmosphere where your contributions make an immediate impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using problem-solving frameworks and CRM tools
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- High school diploma or equivalent
- Immediate availability for onboarding
- Positive attitude with customer-first mindset