Job Description
Join our dynamic team in Nashville and start immediately! We're seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base. This is a direct-hire opportunity with competitive pay and rapid onboarding.
Why join us? We offer:
- Immediate start date
- Comprehensive training program
- Health benefits eligibility after 30 days
- Opportunities for career advancement
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with support team to resolve complex cases
- Meet/exceed monthly performance metrics
- Identify upsell opportunities during interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM
- Proficiency with Microsoft Office Suite
- Must pass background check and drug screening
- Availability for flexible shifts (including weekends)