Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking passionate Customer Service Representatives to join our Kansas City operations. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions matter. Start working this week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering exceptional customer experiences
- Immediate availability to start